The Sanctuary House Hotel, London

33 Tothill Street, Westminster, London, SW1H 9LA 3

Gelegen in één van de oudste en meest trendy delen van Londen is het, Sanctuary House uitstekend geschikt voor zowel zaken als ontspanning. Omdat het zo dicht b... more

 

£ Kamers vanaf £50 per nacht
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8/10 Algemene classificatie

Categorie Gemiddelde Score
8/10 Check-in proces
8/10 Uw kamer
8/10 Werkzaamheid van facileiten / voorzieningen
8/10 Rust en reinheid in het hotel
8/10 Functioneren van het personeel
8/10 Algemene indruk
9/10 Algemene prijs/kwaliteitsverhouding
  • 8/10 Philip ( Volwassen paar) 

    van Norwich , GB  op  20 december 2008

    "Clean room ,quiet area, pleasant stay." (107681407)

    Perfect location. 2 minute walk to tube station. Plenty of snack eating places around the hotel.

  • 10/10 Alison ( Jong paar) 

    van Great cambourne , GB  op  9 december 2008

    "very pleased, hotel comfortable, in a great location and reasonably priced." (107677650)

    Great location- easy to get to everything. Very clean and comfortable room.

    Lift was shaky and bounced about-after the first ride we decided not to use again.We were on the fourth floor and didnt mind climbing several flights of stairs, however less able guests or those with luggage and who also were not fully comfortable with the lift may have struggled.

  • 7/10 Silvia ( Man/man of vrouw/vrouw paar) 

    van Barcelona , ES  op  11 november 2008

    "En cuanto al hotel como lugar para domir es una elección correcta y muy buena ya que las habitaciones están bien y la comunicación y la proximidad a los lugares de interés es muy acertada." (107242557)

    Al lado de la Abadia de Westminster, el Parlamento, Sant Jame´s Park y la estación de metro del mismo nombre, la habitación bien, concretamente la doble con camas individuales tanto en espacio como en servicios (había te, café y galletas para desayunar, secador de pelo y accesorios típicos: jabón, gel, champu....)

    El desayuno bastante desastroso por no decir súmamente desastroso, tanto por el servicio como por la calidad, cantidad....El servicio de hosteleria negativo . O sea que aconsejo no contratar este servicio en el hotel (hay dos lugares al lado dónde se puede desayunar), el precio del desayuno continental es de 6.50 Libras y el Hot breakfast 10.

  • 9/10 John ( Solo zakenreiziger) 

    van West midlands , GB  op  17 oktober 2008

    "I enjoyed it." (107689321)

    Lovely location, friendly staff.

    The TVs are a bit dated and the Radio was not available (at all I think - even though there was a button on the controls).

  • 5/10 Anonymous ( Solo zakenreiziger) 

    op  24 september 2008

    "das Hotel muss doppell Verglasung einbauen!!!!!!!" (97603030)

    das hotel ist gut renoviert worden,...au

    dass die Zimer sind sehr laut weil die einfache Verglasung der Fenster im Renovierungsprozess nicht ausgetauscht wurde.

  • 8/10 Anonymous ( Groep collega's) 

    op  2 september 2008

    "The hotel and accomidations were wonderful and I would stay there again in the future when I return to London, but I have learned by living all over the world that there are people that don't like there job and are rude to customers. This is what I felt from the first two woman that worked the reception desk, I have learned to live with that. I am in the customer service business myself but I love my job. I hope that this information has been helpful to anyone planning to stay in London, if you can get past the rude reception desk 50% of the time. " (107179079)

    It was easy and convient to get to the sights. I had never been to London before. So, being so close to the Abbey was wonderful and it was easy access to the the original bus tour line.

    The staff was not the most helpful or friendly. They day we checked in the Staff was actually rude like we were and inconvience to them both of the women that worked that day of 27 August. The next morning was great though. We recieved our wake up call the young woman at the desk was friendlyy and very helpful and giving us suggestions on how to get to places that we wanted to see in London.

  • 9/10 Linda ( Volwassen paar) 

    van Derby , GB  op  25 augustus 2008

    "Very enjoyable. Staff very polite, cheerful and helpful. Would not hesitate in recommending hotel." (107161134)

    Ideal location for tube and sightseeing

    Bathroom bin had not been emptied on arrival. Food rather expensive so ate out. Perhaps should be explained that when you receive confirmation of booking you have not actually paid.

  • 9/10 Anonymous ( Groep collega's) 

    op  19 augustus 2008

    "very good" (108017115)

    clean and staff very helpfull

    no plug in the bath and the fan in the bathroom was on constantly as it was in our friends bathroom. This was quite noisey.

  • 7/10 Anonymous ( Volwassen paar) 

    op  29 juli 2008

    The airconditioning did not work.

  • 9/10 Kevin ( Groep collega's) 

    van Leighton buzzard , GB  op  3 juni 2008

    "Excellent, would recommend and will definitely stay again." (97410438)

  • 7/10 Ian ( Solo zakenreiziger) 

    van Sittingbourne , GB  op  11 februari 2008

    "clean & tide hotel - room a bit cramped for a superior grade room. Noisy street and traffic during the night" (97005182)

    The location was ideal

    For a 'superior' room it was quite cramped - not value for money

  • 5/10 Joanne ( Ander) 

    van Leigh-on-sea , GB  op  18 december 2007

    "Reception phoned and snapped at us, over the steam from the shower, setting of the smoke alarm, and told us to keep the bathroom door shut, would have been better if we were advised this at time of checkin, we could have been told in a more friendly manner" (97144577)

    Clean

    No room servise after 9pm, and a really nosiy generator outside our window

  • 7/10 Anonymous ( Volwassen paar) 

    op  18 december 2007

    "It was unsatisfactory to have a delivery arrive at 6 am on a Saturday morning. The unloading of beer barrels went on for over an hour and the noise and banging was unacceptably load." (97937211)

    Location

    Being woken up at 6 am when a delivery of beer barrels being unloaded outside my window

  • 10/10 Anonymous ( Volwassen paar) 

    op  21 november 2007

    Fantastic room. Brlliant value. Really pleasant stay. Thanks.

  • 8/10 Martine ( Vriendengroep - volwassenen) 

    van Zuiderwoude , NL  op  7 november 2007

    Very Central. Refurbished room en clean.

  • 7/10 Anonymous ( Volwassen paar) 

    op  29 mei 2007

    "Overall everything was fine as we only used the hotel as a base. We didn't eat in the bar, so cannot comment on food. Our main problem was that despite it being a Saturday morning we were woken early by building work noise close by, which was unfortunate" (99195516)

    The room was excelllent value for central london and the location was very good.

    Although the staff were friendly and welcoming the booking in and booking out was tedious, we were asked the same question several times, and the whole process took ages. Better staff training would lead to greater efficiency.

  • 8/10 Bradley ( Solo zakenreiziger) 

    van Livingston , GB  op  1 mei 2007

    Quick check in and check out was fast and efficient and the location was excellent.

    The bath/shower was moldy

  • 9/10 Anonymous ( Solo zakenreiziger) 

    op  24 april 2007

    Quiet back room on top floor

    Shower leaked over the bathroom floor

  • 7/10 Michelle ( Volwassen paar) 

    van Gosport , GB  op  17 april 2007

    excellent location

  • 8/10 Michelle ( Jong paar) 

    van Folkestone , United Kingdom;GB  op  21 maart 2007

    "We booked the room on a Saturday morning and arrived in the afternoon, so there was no card ready for us to sign when we booked in. The receptionist said it could be done later, or as she had all the details from online said it could be done when checking out. We were exhausted when we got back and decided to take her advice and do it in the morning. We got called at 10.30pm and got woken up. Then the receptionist said we could do it in the morning, which was pointless to call! This spoiled a near perfect stay." (99306054)

    It was clean, compact and orderly. The bed was comfy, the shower hot and had all we needed!

    Getting a call at 10.30 pm from reception.

  • 9/10 Anonymous ( Jong paar) 

    op  1 maart 2007

    excellent location, nothing negative while staying

  • 6/10 Anonymous ( Jong paar) 

    op  21 februari 2007

    "I requested a quiet, inward facing room, but this request was not fulfilled nor even acknowledged. Though the location can hardly be beat (1 block from Westminster Abbey), I would choose to stay elsewhere in the future." (99562159)

    Great location.

    Single biggest problem was the noisiness of the hotel itself. The floors were very creaky, and the door to the stairwell slammed loudly and shook our bed. Mattress was uncomfortable, and decor was shabby.

  • 9/10 David ( Volwassen paar) 

    van Southampton , United Kingdom;GB  op  6 januari 2007

    "We went to celebrate new year and this is a perfect location for that A five min walk to Big Ben and the embankment, 15 mins to Trafalger square. Also it is walking distance to all the traditional tourist attractions, the tube is just up the road if you want to go further. The rooms were clean and a good size. The pub sold pretty standard pub food but the prices were reasonable.All in all the perfect hotel for a weekend in London. The staff were friendly and helpfull.We will definatly stay at this hotel again." (3304278785)

    Clean,good sized room in a great location.

  • 8/10 Iain ( Volwassen paar) 

    van Chippenham , United Kingdom;GB  op  13 december 2006

    "We were both very happy with the hotel. It was a little noisy on the first night (Friday), due to traffic and the lack of double glazing (possible incusion in future improvements). Hot water was VERY hot and there should have been a warning to that effect.The reception lady was fantastic, talkative, helpful and very efficent. We were able to leave our luggage for the last day although we had checked out securely at the hotel whilst we continued to sight see. Our only complaint was with the breakfast arrangments, very crowded, lack of fresh bread and croissants and delays in getting served. If the hotel is going to offer continental breakfast, then there should be plenty on offer for all guests. Five croissants with at least seven guests waiting is not good service." (99218688)

    Location was excellent, close to and easily accessable to main attractions. V close to underground station.

    Breakfast.

  • 8/10 Gerald ( Ander) 

    van Bouc bel air , France;FR  op  28 november 2006

    "chambre peu spacieuse ,mais tr" (99564742)

    proximit

    utilisation du chauffage central difficile

  • 9/10 Kathryn ( Volwassen paar) 

    van Snoqualmie , United States;US  op  13 november 2006

    "I thought the hotel was as advertised, therefore it met my expectations." (99482471)

    Its location near bus and tube transportation, the decor of the room, Westminster Abbey was a block away.

  • 8/10 Anonymous ( Ander) 

    op  18 augustus 2006

    Good sized room, appliances worked fine, everything was quiet.

    I wish breakfast was included in the price.

  • 10/10 Anonymous ( Jong paar) 

    op  6 augustus 2006

    "The staff is very nice and extremely helpful. The lobby has brochures on local attractions and they have a tube map available to take with you. The breakfast is nice. It includes pastries, toast with assorted jams, cereals, juice, milk, coffee, cheeses, and fruit. We had a very pleasant 3 nights at the hotel and can't really complain about anything. The ONLY thing negative we could find is that the room is a little small as is the elevator. Otherwise we had a very pleasant stay." (3304627113)

    The location is very good, it is right near a tube stop and near some tourist attractions. The room accomodations were very nice and the included breakfast was just right.

    The elevator was small.

  • 9/10 Catherine ( Vriendengroep - volwassenen) 

    van Bromborough , United Kingdom;GB  op  28 juli 2006

    "Fantastic location - 2 minutes walk from St James Park tube - makes it easy to visit popular London locations. Easy walking distance to Westminster Bridge, the London Eye, Soho, Convent Garden, Tate Modern, Buckingham Palace and the parks. Some staff were better informed than others - eg one person was unsure about Thames city cruises timetables, whereas another was able to print off a timetable from the internet straight away for us. This was our third stay at the Sanctuary House, and it is our first choice of hotel whenever we visit London." (3304317759)

    Central location, comfortable large bed, excellent airconditioning (we were staying during a heatwave) and power shower.

    Nothing.

  • 9/10 Liam ( Jong paar) 

    van Altrincham , United Kingdom;GB  op  26 juli 2006

    "In all honesty, we enjoyed our stay, we have never been to London and found that where the hotel was situated was of big help, with the tube around the corner and all the big sites in walking distance." (3304973710)

    It was very pleasant, my partner was pregnant at the time and fell in love with your air conditioning.

    There was not anything.

  • 9/10 Anonymous ( Man/man of vrouw/vrouw paar) 

    op  31 mei 2006

    "Staff were very pleasant. Service was good. I think Sanctuary House represents a real deal in London." (3304228249)

    For London we thought the price and location represented outstanding value. We were pleased with the accommodations.

    It was all pretty good. With a few modest upgrades, it could be a very swank accommodation.

  • 8/10 Anonymous ( Volwassen paar) 

    op  5 mei 2006

    "camere confortevoli, ottima colazione,ottimo il collegamento con il pub sottostante anche per cenare, posizione strategica(vicino a westminster,attaccato alla metropolitana, vicino alla stazione" (3304227475)

    posizione ottimale

  • 9/10 Alan ( Familie met jonge kinderen) 

    van Skelton , United Kingdom;GB  op  27 april 2006

    "Overall our experience at the hotel was very good, rooms were well decorated and very clean. Staff where very helpful. Cot available on request, but unfortuantely there was no high chair available for our daughter in the restuarant/bar area which made it a bit harder to feed our child breakfast and evening meal as she is only 14 months and therefore needs restraints. Apart from this it was an excellant hotel." (2532689)

    Clean Comfortable and in an excellant area

    No Highchair for child in the restuarant.

  • 8/10 Anonymous ( Jong paar) 

    op  21 april 2006

    "Overall experience good, but too pricy for a small room in an, although refurbished, old house, with poor choice of continental breakfast menu. Central location in town is great plus." (3304489365)

    Excellent location of the hotel, cleanliness, friendly staff

    Small room, not firm floor (wooden floor), poor breakfast, eating in a tobacco-smelling room (it serves as a pub also)

  • 9/10 Anonymous ( Jong paar) 

    op  20 april 2006

    "Hotel peque" (3304344330)

    buena atenci

  • 6/10 Anonymous ( Volwassen paar) 

    op  3 april 2006

    "Non mi e' piaciuta la posizione della camera su un cortile interno e rumoroso" (3304414266)

    facilmente accessibile

    Dispositivi di condizionamento molto rumorosi, cattivo funzionamento del riscaldamento

  • 7/10 Anonymous ( Ander) 

    op  15 december 2005

    "Great location and value for money for a traveller who wants a hotel close to historical London. Food prices seemed very reasonable and area was quiet" (3304028352)

    The location was very good, close to underground station. Waiting staff were friendly

    Reception staff were abrupt particularly on checking out.Express checkout form was posted through the door at 3am in morning and I still had to pay on departure so that was pointless.Booking stated twin rooms and I was put in a double, got moved into a twin room which was next to a generator/fan which made noise all night which disturbed the sleep of my room-mate

  • 9/10 Richard ( Solo zakenreiziger) 

    van Belfast , United Kingdom;GB  op  25 november 2005

    "Receptionists checking me in could have been a bit more welcoming. However, the hotel was clean, and waiting staff in restaurant were very friendly. Food was good quality. I would have liked to know in advance what type of breakfast I was going to get as the reservation did not detail this." (2979797)

    Good customer service in the restaurant area. Clean and reliable.

    None. Overall, I would stay at this hotel again.

  • 8/10 Dale ( Vriendengroep - volwassenen) 

    van Darwell , Canada;CA  op  27 augustus 2005

    Fantasic location.

  • 8/10 Hazel ( Solo zakenreiziger) 

    van Bristol , United Kingdom;GB  op  13 juli 2005

    Room service excellent, very good swift service

    Increase 'healthy options' on menu-very chip/pub food oriented. I would not have eaten there if staying longer than one night.

  • 10/10 Anonymous ( Volwassen paar) 

    op  13 juli 2005

    "The hotel was not known to us when booking on-line. We were not disappointed with our choice. Comfortable and clean, the room had all facilities that we required in good working order. Would certasinly recommend you." (2396632)

    The room was very comfortable, clean and staff helpful. The location was excellent for us.

  • 10/10 Anonymous ( Volwassen paar) 

    op  2 juli 2005

    Location, quietness of the hotel

    There was the smell of smoke in the lobby that was bothersome.

  • 7/10 Gareth ( Jong paar) 

    van Bristol , United Kingdom;GB  op  1 juni 2005

    "The hotel itself is nothing spectacular but nevertheless clean and it has everything you need, but the its the location of the hotel which makes it worth every penny, though my advice to any couple would be to spend the extra money on a bigger room if possible." (2329254)

    For position there can't be many places that beat it, it really is in the perfect location.

    A couple of members of staff weren't very friendly.

  • 9/10 Margaret ( Vriendengroep - volwassenen) 

    van Palm harbor , United States;US  op  5 mei 2005

    "the staff was very helpful, as we had some requests out of the ordinary, like an extension cord for my overnight oxygen source. our room would not lock one night, and it was attended to right away. they even allowed us to stay in the room for an hour after we checked out, plus let us store our luggage at the desk. this is despite the fact that we were told it was not possible to stay later. I would definitely recommend this hotel especially for the price and location to the tube at St. James." (2054072)

    very clean and comfortable, room large enough by european standards, very convenient to the tube

    pub downstairs was too smoky to eat in, could have used some more space in the bathroom to put our things

  • 8/10 Anonymous ( Solo zakenreiziger) 

    op  26 april 2005

    Clean well equiped room

    Would prefer continental breakfast in room

  • 9/10 Paul ( Jong paar) 

    van Bromborough , United Kingdom  op  21 april 2005

    "Excellent location for the event we came to partake in. Service was good but not intrusive. Hotel was quiet and clean. All that we needed. We hope there are rooms available here next time we visit London." (1725791)

    Uncertain about security of luggage when left in foyer because there is not a lockable store.

  • 7/10 Anonymous ( Volwassen paar) 

    op  16 maart 2005

    "I was very happy with the hotel. It is located near Westminster; it was clean." (2017483)

    Excellent location. Friendly, helpful staff.

    No information in room on how to use heating and/or air conditioning equipment.

  • 10/10 Jessica ( Jong paar) 

    van Folkestone , United Kingdom  op  1 maart 2005

    "I was well informed because of the previous reviews, and I knew exactly what to expect. The hotel was perfect for our one night stay-I'd recommend it to anyone wishing to stay in London for a short period." (1963005)

  • 8/10 Anonymous ( Jong paar) 

    op  21 februari 2005

    Comfortable room. Excellent location.

    Room too hot. Noisy in the morning as work being done at tube station.

  • 8/10 Vicky ( Familie met jonge kinderen) 

    van Wimborne , United Kingdom  op  19 februari 2005

    "This hotel is in a brilliant location. It is clean and comfortable and the staff are very friendly and helpful" (1909545)

    Location

    Room was a bit dark

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